Accounts Receivable Specialist, Collections

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Business Support
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21000270 Requisition #

Job Summary:

Intercontinental Exchange has an opportunity for a Full-Time Accounts Receivable Specialist. The Accounts Receivable Specialist will have the following responsibilities:  

 

  • Provide management with frequent, detailed status updates of aged receivables and action plans for areas where collections is excessively aged.
  • Train and assist Associates in collection methods and tools.
  • Investigate accounts with delinquent receivables, via email and phone communication with customers and/or business, in order to collect outstanding balances.
  • Address and resolve escalated customer inquiries and provide a high level of customer service.
  • Develop and maintain good rapport with customers and internal business owners.
  • Maintain and update customer contacts in the billing system.
  • Initiate credits and adjustments to customer accounts with correct ledger coding.

Job Requirements:

The position of Accounts Receivable Specialist will have the following requirements:

  • Associate or Bachelor's degree in Accounting or business-related field.
  • 4-7 years of work experience in similar role at a large organization and must be self-driven and hardworking individual.
  • Must have the ability to analyze and solve problems, prioritize tasks and work independently.
  • Ability to work in a fast paced environment and have the flexibility to handle various job assignments.
  • Strong customer service and communication skills are required. 
  • Candidates must be detail oriented and possess strong organizational, verbal, and written skills. 
  • Candidate must be able to handle confidential and sensitive information in a professional manner.
  • Oracle system experience and strong excel skills are a plus.

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