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starts with great people.


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"Our people, who are our greatest
asset, make what we do possible."
- Jeffrey Sprecher, CEO


Help transform markets anywhere around the globe.


Analyst - IT Business Management

Business Support
20000975 Requisition #

Job Purpose


The IT Business Management (ITBM) team is responsible for ICE IT Program Management, providing oversight/governance of IT projects across all enterprise verticals including IT Systems, IT Platforms and IT Processes (Programs).   This role will help manage enterprise-wide projects, help support key IT programs/projects related to mergers and acquisition and ensure key initiatives of larger programs are delivered adding value to the firm over time.




Project Management:

  • Work within global standards to manage initiatives through implementation
  • Contribute to developing suitable strategies and objectives
  • Coordinate cross-project activities
  • Partner with Business to develop and control deadlines
  • Apply change, risk and resource management
  • Assess program performance and aim to maximize ROI
  • Resolve projects’ higher scope issues
  • Prepare reports for program directors, committees and Senior leadership where necessary


Merger and Acquisition

  • Work within cross functional team(s) to integrate acquired technology, decommissions legacy systems as rapidly as possible
  • Migrate acquired networks and offices
  • Promote ICE standards and culture


Customer Service

  • Establish a healthy competitive atmosphere
  • Foster a sense of urgency around any project issues and quickly escalate or address appropriately


Knowledge and Experience


  • Bachelor’s degree in Engineering, MIS, CIS, CS or Business
  • 3+ years of hands-on experience administering Microsoft Domain server/desktop technologies (Windows Server, Win7/10, Active Directory, Exchange, File/Print services, Skype for Business)
  • Working knowledge of CSM platforms such as Salesforce, ServiceNow
  • 2+ years of hands-on experience in IP networking and/or VOIP technology
  • Familiarity with ITIL for Service Delivery, Process Improvement and IT Governance
  • Mac and UNIX Familiarity


Project Management

  • 5+ experience with process governance, data analytics, and reporting
  • Experience implementing/managing enterprise-wide programs
  • Familiarity with software development, and common web application technologies
  • Data analysis skills including experience with MS Excel
  • Experience with common data analysis and visualization tools
  • Strong written and verbal communication skills using MS Word and MS PowerPoint
  • Ability to multitask and work independently on multiple projects



  • Familiarity with the ServiceNow platform
  • Hands on Windows Server, Workstation and Collaboration tools
  • Financial industry expertise
  • Master’s degree in a technical discipline or business management
  • Project management including integration of IT systems and workflows
  • Takes initiative to continually learn and enhance technical knowledge and skills




Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.

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