Advancing global markets
starts with great people.


Join the largest (and only) exchange operator in the Fortune 500.


"Our people, who are our greatest
asset, make what we do possible."
- Jeffrey Sprecher, CEO


Help transform markets anywhere around the globe.


Business Operations Analyst

Business Support
20000261 Requisition #
Job Purpose

The Business Operations Analyst is a key member of the Connectivity, Feeds, and Desktop businesses for ICE Data Services.  Once a client is in production, it is the Business Operations Analyst’s responsibility to make sure that they are billed correctly and any enhancements/reductions to their services are applied in a timely, accurate, and professional manner.  Taking it one step further, the Business Operations Analyst functions as the subject matter expert, from a billing and reporting perspective, for our clients. 


The ideal candidate will be someone who likes continuity in monthly recurring tasks while striving for continuous process improvements.

  • Accountable for a variety of billing related initiatives; including: proactive trend analysis, retrospective reporting, invoice reconciliation, and customer support regarding billing inquiries
  • In charge of the Erosion Forecasting meeting; producing: supporting reports, partnering with the Finance Department, and escalating unexpected forecasts to Management
  • In control of creating/maintaining internal procedures and assisting with special projects as required
  • Responsible for leading the Credit Approval meetings and validating that all credits given to clients were submitted through the weekly meetings

Knowledge and Experience
  • Able to analyze and solve problems, prioritize tasks, and work independently
  • Detail-oriented, well-organized, self-motivated, and have the ability to work in a fast paced environment while being flexible to handle various job assignments
  • Excellent communication skills
  • BA/BS Degree required
  • Expert in the Microsoft Office suite; including: Excel, Outlook, Word, PowerPoint, and SharePoint
  • 5+ years of experience, preferably in Finance or similar

Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.

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