Advancing global markets
starts with great people.

 

Join the largest (and only) exchange operator in the Fortune 500.

 

"Our people, who are our greatest
asset, make what we do possible."
- Jeffrey Sprecher, CEO

 

Help transform markets anywhere around the globe.

 

Client Support Specialist

📁
Operations
📅
R-03268 Requisition #

Job Purpose


Working within the Client Service team, the candidate will be responsible for providing a high level of support for a portfolio of our top global clients. The preferred candidate will work closely with other Client Support Specialists to ensure service is maintained at the highest possible level. He/she will be motivated and determined, while possessing the necessary customer service skills, in order to achieve maximum customer satisfaction.

The ideal candidate will have operational and client facing experience, and must exhibit a desire and aptitude for learning all areas of our business and understanding how we fit into a global client’s workflow. He/she must possess outstanding customer service skills and think broadly about the overall client experience.  

Duties and Responsibilities

  • Research and respond to client queries, via email and phone, in an expeditious, thorough and professional manner; while taking great care to keep client informed of action being taken
  • Exhibit an understanding of internal and external products
  • Review all outstanding tracking queries on a daily basis for a status check
  • Work flexible shifts between 8:00 AM and 8:00 PM to ensure proper coverage
  • Communicate with Client Support Specialists to ensure maximum efficiencies
Knowledge and Experience 

  • Bachelor’s degree required
  • Basic knowledge of the Financial Services industry.
  • Organized and ability to multi-task
  • 1 to 3 years of experience working in a professional work environment
  • Effective listening, verbal and written communication skills
  • Thorough problem solving, analytical and follow-up skills
  • Good PC skills
  • Proven success working in a team environment
  • Positive attitude and deep customer service orientation
  • Able to multitask and take command of situations with confidence and control
  • Track record of collaborating with multiple teams to achieve objective

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