Advancing global markets
starts with great people.

 

Join the largest (and only) exchange operator in the Fortune 500.

 

"Our people, who are our greatest
asset, make what we do possible."
- Jeffrey Sprecher, CEO

 

Help transform markets anywhere around the globe.

 

Client Support Specialist, Indices and Data

📁
Operations
📅
20000872 Requisition #

Job Purpose

 

The team is in charge of analysis, checks and monitoring for ICE Data Indices and Pricing & Analytics clients globally.  A significant part of the job is supporting global clients on a wide range of inquiries including market data, pricing valuation, rebalancing questions, methodology and product issues.

The team works with multiple ICE teams globally such as Data, account managers, product, constantly taking on more responsibilities and getting familiar with new products.

Team members must exhibit a desire and aptitude for learning all areas of our business and understanding how we fit into a global client’s workflow.

 

Responsibilities

  • Support international Tier 1 banks, mutual and pension funds, hedge funds and insurance companies
  • Research and respond to client queries, via email and phone, in a professional manner; while taking great care to keep client informed of action being taken
  • Support clients across the different reference data, pricing and index level inquiries, methodology question etc
  • Analyze valuation disputes and discrepancies, and troubleshoot technical issues
  • Use multiple types of tools and systems to conduct analysis
  • Interact daily with multiple data and evaluation teams, product support, operations, IT, account managers & product managers
  • Identify trends to address with the client or internally to improve client experience and workflow

 

 

Knowledge and Experience

  • Bachelor's degree required
  • Basic knowledge of the Financial Services industry
  • Must be able to work flexible shifts between 8:00 and 20:00, Mon - Fri
  • Fluent English - MUST, French - advantage
  • Able to learn quickly
  • Positive attitude and deep customer service orientation
  • Organized and able to multi-task
  • Problem solving skills
  • Team player
  • Technical skills
  • Ability to work under pressure
  • Effective listening, verbal and written communication skills
  • Experience in a professional work environment

 

 

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