Customer Support Technician
Thanks for your interest in the Customer Support Technician position.
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Knowledge and Experience
- 6 months previous customer service/support experience preferred
- College degree preferred, but will accept work experience in lieu of degree
- Ability to maintain calm, helpful demeanor while multitasking and working under pressure
- Familiar with CRM’s or support automation and ticketing systems preferred
- Previous experience supporting web-based applications a strong plus
- Excellent verbal and written communication skills
- Ability to clearly articulate issues in non-technical terms to quickly find solutions and confirm understanding
Intercontinental Exchange, Inc. is an Equal
Opportunity and Affirmative Action Employer. All qualified applicants
will receive consideration for employment without regard to race, color,
religion, gender, sexual orientation, gender identity, national origin or
ancestry, age, disability or veteran status, or other protected status.
