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Operations
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19000395 Requisition #
Job Purpose

ICE Clear Credit LLC, a subsidiary of Intercontinental Exchange, Inc., is looking for an Integration Engineer to work on our ICE Link platform.  ICE Link offers a flexible post-trade messaging and workflow system for the global credit derivatives market. The ICE Link platform enables communication, electronic affirmation and clearing of credit derivative trades on trade date, greatly reducing operational and settlement risks. An open communications platform, ICE Link connects market participants including major credit derivatives dealers, hedge funds, asset managers, prime brokers, fund administrators, confirmation service providers and clearing houses. As an Integration Engineer at ICE Link, you will be responsible for assisting ICE Link’s clients in the understanding and maintenance of interfaces to the ICE Link platform. You will analyze complex cases and measure them against expected system behavior to provide clients with case resolution. You will act as the primary escalation point for internal Production Support queries, and will work closely with the other Engineers and the Product Management team.

Responsibilities
  • Integration Guidance: Clearly communicate with end users, educating them and dealing with all queries on the use of ICE APIs and software
  • Customer Inquiries: Resolve customer inquiries in an articulate, timely, and courteous way seeking to deliver quick and effective solutions
  • Technical Documentation: Prepare and manage technical guides for external business analyst and developments teams to review for new functionalities and enhancements
  • API Code Sample: Prepare API samples and message templates for ICE functionality that showing best practice for integrating to ICE
  • Technical Review: Perform periodic technical reviews of external integrations to ICE to identify areas of improvement for ICE connectivity
  • Issue Handling:
    • Investigation: Provide root cause analysis and issue resolution guidance to Systems Operations, Development and Quality Assurance teams
    • Impact Assessment: Collaborate with customers and internal teams to assess external integration impacts to drive design decisions for issue resolution
    • Escalation: Escalate issues to internal teams when necessary, clearly articulating problems and steps required for resolution
    • Resolution: Consistently and correctly prioritize and resolve issues independently, with minimal supervision
  • Process Improvements: Review internal process improvements for inter-team collaboration efficiency, and produce tools for troubleshooting using Java, SQL, Excel, VBA
Knowledge and Experience
  • Bachelor’s degree in Management Information Systems or similar
  • Master’s degree is in Management Information Systems or related subject (desirable)
  • Ability to effectively use SQL as an analytical tool
  • Object-Oriented Programming (Java/C++), XML, FIX, Unix shell scripting
  • 3 plus years experience working in a technical client-facing role preferred
  • Rigorous troubleshooting techniques plus willingness to convey technical details clearly and politely
  • Excellent communication skills; good written English and concise, clear documentation
  • Ability to independently learn nuances of a complex, multifaceted system with minimal supervision
  • Ability to multi-task, prioritize and escalate when appropriate


Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.

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