Advancing global markets
starts with great people.


Join the largest (and only) exchange operator in the Fortune 500.


"Our people, who are our greatest
asset, make what we do possible."
- Jeffrey Sprecher, CEO


Help transform markets anywhere around the globe.

20000772 Requisition #

Job Purpose

The IT analyst is in charge of supporting internal clients in all IT matters including user management, desktop setups, AD administration, mobile and network support.


  • AD Administration – AD configuration, monitoring, and provisioning
  • Patch Management – Using Altiris, WSUS, and other tools
  • Antivirus – Symantec endpoint protection; server and desktop
  • Altiris – Image construction, casting, software deployment and reporting
  • Microsoft Exchange – Server and client configuration, deployment, and troubleshooting
  • VMWare – support and maintaining VDI and Horizon environments
  • Desktop Support – Managing MS Windows, Macintosh
  • Mobile Device Support – Managing blackberry, apple, and other mobile devices
  • Hardware and Software Deployment - PC and laptop imaging
  • AD and Exchange Provisioning – User, Group, and DL maintenance
  • File and Print Server Management – Access and troubleshooting
  • Phone Provisioning - Managing Cisco VOIP phone and directory configuration
  • Support Ticket Management - Managing IT support queue

Knowledge and Experience

  • Excellent desktop support skills with working knowledge of Win7, Win8, Win10, Office 2007/2010/2013/2016/O365.
  • Active Directory - administer user/computer account, group permissions, GPO familiarity
  • Knowledge of Microsoft Exchange and Outlook configuration, set-up mail boxes, manage distribution lists. Troubleshoot email delivery issues
  • Knowledge of Symantec products, Symantec Endpoint Protection, Altiris for PC imaging, software deployment, asset management
  • Have a good PC/laptop hardware knowledge and troubleshooting skills
  • Familiarity on configuring Cisco phones would be an advantage
  • Competent in the supporting mobile devices, Smartphones, Blackberry/BES administration
  • Basic knowledge of Cisco switch configuration preferred
  • Knowledge of structured cabling systems, patching
  • Good understanding of TCP/IP protocols, DHCP and DNS
  • Competent in managing move/change of users
  • Printer support, set-up print servers/print queues
  • Familiar with remote access technology and supporting VPN clients

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