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- Jeffrey Sprecher, CEO


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Manager, Business Operations

Business Support
19000943 Requisition #
Job Purpose

The Business Operations Manager is a key member of the Connectivity, Feeds, and Desktop businesses for ICE Data Services.  The Manager will oversee a small Business Operations team, perform complex work, and advise the business on a variety of operational matters.  They will be responsible for billing initiatives such as proactive trend analyses, retrospective reporting, and invoice reconciliation; manage erosion forecast meetings; create and maintain internal procedures; lead credit approval meetings and validate credits given to clients.  The Manager will also work on complex cross-functional project management work; identify issues and provide recommendations to management on potential solutions and improve processes and procedures, where possible.

The ideal candidate will be someone who can manage a team, while balancing continuity in monthly recurring tasks while striving for continuous process improvements.

  • Oversee staff members; including: schedules, objectives, and reviews
  • Accountable for a variety of billing related initiatives; including: proactive trend analysis, retrospective reporting, invoice reconciliation, and customer support regarding billing inquiries
  • In charge of the Erosion Forecasting meeting; producing: supporting reports, partnering with the Finance Department, and escalating unexpected forecasts to Management
  • In control of creating/maintaining internal procedures and assisting with special projects as required
  • Responsible for leading the Credit Approval meetings and validating that all credits given to clients were submitted through the weekly meetings

Knowledge and Experience
  • Able to analyze and solve problems, prioritize tasks, and work independently
  • Detail-oriented, well-organized, self-motivated, and have the ability to work in a fast paced environment while being flexible to handle various job assignments
  • Excellent communication skills
  • BA/BS Degree required
  • Expert in the Microsoft Office suite; including: Excel, Outlook, Word, PowerPoint, and SharePoint
  • 7+ years of experience, preferable in Finance or similar

Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.

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