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starts with great people.


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"Our people, who are our greatest
asset, make what we do possible."
- Jeffrey Sprecher, CEO


Help transform markets anywhere around the globe.


Operations Support Analyst

19000601 Requisition #
Thanks for your interest in the Operations Support Analyst position. Unfortunately this position has been closed but you can search our 195 open jobs by clicking here.
Knowledge and Experience

  • Excellent verbal and written communication skills
  • Systems/Application support experience OR Associates/Bachelor’s degree
  • Ability to be organized and decisive while under pressure, when managing urgent and critical production issues as and when they occur
  • Team Player - able to interface/liaison effectively with a variety of technical/non-technical contributors throughout the organization
  • Logical approach, critical thinking and analytical problem-solving skills with the ability to identify the root cause(s) of a problem
  • Demonstrate reliability, flexibility, and attention to detail

Preferred Skills


Meaningful experience with the following industries/technologies is a PLUS:

  • Financial markets, trading and clearing systems
  • Technology and/or application support
  • Network and network forensic analysis (packet capture analysis)
  • FIX Protocol
  • Java, Visual Basic, MQ, SWIFT, shell scripting
  • Ability to debug/write shell scripts. Basic knowledge about Java Coding/Debugging. Ability to look at logs/stack trace to debug issues
  • Proficiency in Bash, Solaris, Linux, UNIX operating systems
  • Experience with enterprise monitoring solutions
  • Understanding and working knowledge of TCP/IP, UDP and Multicast technologies
  • Working knowledge of internetworking and various LAN/WAN technologies
  • Working knowledge of router, switch, firewall, and proxy technologies: Apache, Akamai (CDN), DNS, LDAP, MySQL 

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