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Pre-Sales Consultant, Real Time Feeds

📁
Product Development
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19001001 Requisition #
Job Purpose

The Connectivity & Feeds division of ICE Data Services provides market data and trading infrastructure on the buy side, sell side and ISVs. The role is for a Pre Sales Consultant to act as a Real Time Feeds expert in their field while providing support at every stage of the Sales process. The individual will be responsible for designing technical solutions to meet the demands of customers, while owning specific opportunities through to contract signature and billing. This role will have primary ownership for assigned opportunities to ensure proposed solutions are implemented according to best practices, are compliant with all necessary regulations, meet the business and technical requirements of the customer and ultimately result in a successful sale.

The Pre Sales Consultant is expected to become a technical expert in ICE Data Services Feeds product lines and to act as a consultant to the Sales organisation as well as other internal and external groups. Customer meetings, presentations and preparation of RFP/RFI responses will all be an integral part of the role, as well as interacting with customer and partner development teams on technical aspects of the solution.

This role is ideally suited to a self-motivated individual who relishes being at the forefront of business activities and thrives on their own successes and those of the team and organisation. A strong communicator, with a solid technical background and good knowledge of the market data and trading environment from a technology, development, content and networking perspective. Customer-facing with the ability to think on their feet, from both a business and technical perspective.

Responsibilities

The role’s core responsibilities center around the technical support of the sales life cycle including:
  • Requirements gathering: qualification and documentation of prospect’s need for a data feed solution
  • Solution design: deciding what product mix fits the requirements in the most effective way, from a content, interface, usage and connectivity/infrastructure perspective.  The output will include content coverage spreadsheets, infrastructure, Visio diagrams and other supporting materials
  • Applying commercial guidelines to help cost out set solution and completing the relevant product order forms
  • Support any trial and proof-of-concept efforts to help prospect through the evaluation phase.  Track and report progress through a formalized project management approach when needed.  Respond to all technical client queries in a prompt and informative matter; lead or attend client calls/meetings as needed.  Involve specialist support depending on the query (e.g. Business Analysts, Technology, Network Engineering, Exchange Relations, Product Management…)
  • Assist the Sales team in the contractual process and providing the relevant supporting technical documentation/information
  • Upon contract closure, coordinate the effort to implement the solution in Production, working alongside the delivery teams and eventually handing off to Client Services
Knowledge and Experience
  • Excellent time management skills
  • Ability to multi-task and prioritise under pressure, while maintaining high quality output and meeting deadlines
  • Strong presentation skills
  • Attention to detail in all aspects of work is essential, diligence
  • Confident and professional communicator, both written and in front of audience
  • Logical and methodical at trouble-shooting
  • Fluent in English, fluency in a secondary major European language an advantage

Experience
  • Market Data and/or Electronic Trading domain in a Pre-Sales, Support, Product or TAM capacity, having had significant exposure to associated technology, terminology, vendors, trading venues, market forces, regulation
  • Excellent understanding of financial markets and related terminology
  • Content specialist across various asset classes covering real-time data as well a reference data
Technical Skills
  • Expert user of Microsoft Excel, Visio, PowerPoint
  • Understanding of networking and associated protocols
  • UNIX or similar command-line experience (desirable)
  • Programming experience at some level in Java, C# or C++ (desirable)

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