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Pre-Sales Specialist - Pricing and Reference Data

Sales & Marketing
20000011 Requisition #

Job Description

The Pre-Sales Team of ICE Data Services provides professional, detailed, customer-focused support to position ICE in providing pricing and analytics data solutions to the buy side, sell side and other financial institutions within APAC. The specialist role is to act as a product expert as well as providing support at every stage of the implementation process. This role will have primary ownership for assigned opportunities to ensure proposed solutions are implemented according to best practices, meet the business and technical requirements of the customer and ultimately result in a successful sale.

The pre-sales specialist is expected to become a technical expert in ICE Data Services Pricing and Reference Data product offerings and to act as a consultant to the Sales organisation as well as other internal and external groups. Technical discussions and presentations to clients will all be an integral part of the role, as well as interacting with internal teams on technical aspects of the solution.


Responsibilities and Duties

The role’s core responsibilities center around the technical support of the sales life cycle including:

  • Engaging with clients and Sales teams to give in-depth details on product methodology and available solution ICE Data Services are offering
  • Perform coverage checks upon initial requirement gathering with the client.
  • Work with the customer to understand and document their requirements, and design the most effective solution for their needs, based on the platforms and services that ICE has to offer.
  • Mapping out client requirements including qualification and documentation of prospect’s coverage and internal systems, including third party software.
  • Proposal and presentation of market data solution. The process will include determination of correct data delivery method and compliment the data gathering function. The output will include content coverage spreadsheets, flow diagrams and other supporting materials.
  • Support any trial and proof-of-concept efforts to help a prospect through the evaluation phase. 
  • Maintain clear record of activity, track and report progress when needed. 
  • Respond to all technical client queries in a prompt and informative matter; lead or attend client calls/ meetings as needed. 
  • Assist the Sales team in the contractual process and providing the relevant supporting technical documentation/ information.
  • Upon contract closure, coordinate the effort to implement the solution, working alongside product teams, business development teams and eventually handing off to Client Services.
  • Provide critical feedback to product management on product enhancements
  • Market and Product Training internally and to clients on a continuous basis
  • Being a self-learner and keeping up to date with products & solutions offered by ICE Data Services
  • Develop and maintain a deep technical understanding of the various platforms and services available within the region and be able to effectively discuss all the products we can offer, including customised data services and the underlying platforms

Knowledge and Experience

  • A minimum 2 years of experience at financial institutions
  • Experience and knowledge in one or more of the following: Fixed Income, Reference Data, Corporate Actions, Listed market pricing, regulatory data.
  • Spoken and written fluency in English; Mandarin preferred. Knowledge of any other Asian languages is an advantage
  • Great attention to detail in all aspects of work is essential
  • Confident and professional communicator, both written and in front of audience.
  • Ability to work in a team environment as well as independently
  • Thorough problem solving, analytical and follow-up skills
  • Excellent time management skills
  • Demonstrates an understanding of the urgent nature of our business and the need to proactively find and fix problems quickly and effectively. Takes ownership and follows through on decisions; doesn’t minimize or forget about problems
  • Ability to multi-task and prioritise under pressure, while maintaining high quality output and meeting deadlines
  • An inquisitive personality is vital to full enjoyment of the role.
  • Proficient user of Microsoft Office

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