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Senior Engineer, IT Telephony

📁
Operations
📅
19000174 Requisition #
Thanks for your interest in the Senior Engineer, IT Telephony position. Unfortunately this position has been closed but you can search our 177 open jobs by clicking here.
Knowledge and Experience
  • Minimum of 5 years exposure in a medium to large sized organization supporting a Cisco IPT environment
  • Degree in Engineering, IT, computing or related discipline
  • Knowledge of configuring Cisco voice gateway from ground up. This includes implementation and troubleshooting MGCP/SIP/CUBE deployments
  • Previous experience of implementing and upgrading Cisco Call manager V9 or higher is required
  • Must be very confident using Cisco BAT
  • Prior experience and understanding of backups and restores including DRS
  • Knowledgeable on how to obtain logs and performing debugs
  • Must have experience with circuit provisioning including ISDN/E1/T1 and SIP circuits
  • Knowledge of VoIP, RTP, SIP, MGCP and H.323 and call flow
  • Knowledge of configuring CUCM CSS, partitions, call routing and dial plan implementations
  • Working knowledge of Cisco UCS - B/ C series including ESX 5.0 or newer - (server build, configuration and administration)
  • Exposure to voice recording (NICE/RedBox/Verint or equivalent) is desired
  • Good knowledge of monitoring and reporting the overall IPT infrastructure. Experience with SNMP monitoring/analytics and CDR record management is a big bonus
  • Previous experience of transitioning to E.164 is a big bonus
Desirable Skills and Experience
  • CCNP Voice/Collaboration or higher is desired
  • Linux Redhat knowledge
  • VMWare - Competent  knowledge of ESXi 5.0 or newer
  • Windows 2008/2012 server installation and administration
  • Cisco UCCX administration and scripting
  • Video Conferencing - Exposure to Cisco VCS/TMS and current VC architecture would be an advantage
  • Cisco Expressways/Jabber/MRA
  • Exposure to working with SLA’s, Change Control processes and a corporate ticketing system such as Service Now/Remedy/Heat
  • Confident with Microsoft Office in particular Microsoft Excel

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